UM SOE: Complaint Guidelines

Guidelines for Handling Complaints from Students

School of Education

STUDENT INQUIRIES:

Students should first try to resolve a dispute by discussing it informally with the person, or persons, whose actions prompted the complaint. If the matter cannot be resolved informally, the student should put his/her concern in writing to the appropriate Program:

Educational Studies	Addison Stone Chair, Educational Studies Program School of Education, Room 1228 Ann Arbor, MI 48109-1259
Educational Studies -Teacher Ed including MAC	Donald Freeman Director, Teacher Education Educational Studies Program School of Education, Room 1228B Ann Arbor, MI 48109-1259
Center for Study of Higher and Postsecondary Education	Deborah Carter Director, Center for the Study of Higher and Postsecondary Education School of Education, Room 2117 Ann Arbor, MI 48109-1259
Joint Program inEnglish & Education	Anne Gere and Lesley Rex Co-Chairs, Joint Program in English and Education School of Education, Room 2014 Ann Arbor, MI 48109-1259
Combined Program in Education & Psychology	Kevin Miller and Tabbye Chavous Chair, Combined Program in Education and Psychology School of Education, Room 1400 Ann Arbor, MI 48109-1259

If the student has already tried to resolve the situation at the Program level, then he/she should put his/her concern in writing to the Associate Dean for Academic Affairs:

Deans' Office

Edward Silver
Associate Dean for Academic Affairs
School of Education, Room 1110
Ann Arbor, MI 48109-1259

The respective administrator above will review the concern and respond to the student directly. Appointments will only be made with the students if the administrator feels it necessary and his/her secretary will contact the student to schedule.

GENERAL NOTE REGARDING INQUIRIES FROM PARENTS – ALL STUDENTS:

School of Education faculty, staff, and administrators are NOT authorized to discuss a student’s record with his/her parent.

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